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10% off Code "MagicCarrot" 🥕
10% off Code "MagicCarrot" 🥕

Prescription Verification

  • Who needs to be applied?

Prescription Verification only applies to US and South Korean consumers.

  • Why needs to be verified?

MocoQueen deeply cares about your health. Under the Fairness to Contact Lens Consumer Act (FCLCA), we are required to verify your contact lens prescription with your order.

  • How would you provide your prescription?
Option 1. Send us a copy of your prescription
  • Please provide us a copy of your valid prescription written by eye care professionals. You can either scan or snap a picture of it.
  • Once the prescription is recorded and approved by us, we will keep the record for you. You can check out anytime without the need to re-upload in the future. Providing an invalid or inaccurate prescription may result in order cancellation.
  • Please send us your name, and picture/scan of your written prescription to our customer service at service@mocoqueen.com
    The verification process takes 8 business hours and if no response received from your eye doctor, your contact lens prescription will be assumed as valid and your order will be processed and shipped.

    Option 2. Submit contact info of your eye care professional / optometrist / optician. 
    Kindly provide us with the necessary information, name and phone number of your eye care professional.
    We will contact your eye care professional and verify the accuracy of the prescription. Your eye care professional has eight business hours to respond (extended to the immediate working day upon weekends or public holidays). If your eye care professional does not respond within the required time, the prescription is verified automatically, and we may process and ship your order.

    How to Read Rx
    OD: OD stands for oculus dexter, the Latin phrase for “right eye”.
    OS: OS stands for oculus sinister, the Latin phrase for “left eye”.
    If both the left and right eyes have the same diagnosis and prescription information, the abbreviation “OU” is used instead, or “ocular uniter,” meaning both eyes.
    Sphere (SPH): This indicates the amount of lens power, measured in diopters (D), prescribed to correct myopia (nearsightedness) or hyperopia (farsightedness). The spherical power of a lens is indicated with a plus sign (+) for hyperopia and a minus sign (-) for myopia. moody only supplies Myopia lenses.
    Cylinder (CYL): This indicates the amount of lens power for astigmatism. If no cylinder power is noted, either you’ve no astigmatism or your astigmatism is so slight that it is not necessary to correct it with your eyeglasses or lenses.
    Axis: This describes the degree and direction of your astigmatism. The axis is a figure which determines the angle of the correction needed to see clearly, measured in degrees from 1 to 180.
    Base Curve (BC): The base curve determines what type of fit is required for the lens to meet the curve of your eye. This is usually written in millimeters or sometimes with the words: flat, median, or steep.
    Diameter (DIA): The diameter of a lens determines what length of width that best fits your eye. It measures the width of a lens in millimeters, from end to end.