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10% off Code "MagicLight" 💫
10% off Code "MagicLight" 💫

Return, Exchange and Cancellation

Order Cancellation Refund Policy

  • You can cancel the order within 2 hours of placing your order by sending an email to service@mocoqueen.com with your order number and reasons to cancel.
  • We will process your order cancellation and refund within 2 business days.
  • If your order has been processed, please check the Return Refund Policy below. 

Return Refund Policy

If your order has been processed, we provide a 14-day free return policy:

  • Please contact our customer service within 14 days of receipt, if you aren’t totally satisfied with your purchase.
  • Returned items must be the original, unopened box.
  • Upon receiving, we would do a fully refund within 2 business days.

Exchange Policy

  • If you wish to exchange items, please contact us and process a return first
  • Upon receiving the tracking number, we will provide you the store credit to place your new order.

  • One Month Tear-Free Warranty

    If the contacts appear to any torn by appropriate usage within 30 days, you will get a replacement for free.