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🐰 1 Get 1 Free "PurpleCarrot" 🥕
🐰 1 Get 1 Free "PurpleCarrot" 🥕

Return, Exchange and Cancellation

Dear, Customer

For Halloween orders made after 11:59 PM on Oct 26th, please only choose UPS Next Biz day shipping. We do not take the risk of the Halloween Delivery. The returned order only refunds the 80% of the contacts value and the shipping cost is not refundable.

Order Cancellation Refund Policy

  • You can cancel the order within 2 hours of placing your order by sending an email to help@mocoqueen.com with your order number and reasons to cancel.
  • We will process your order cancellation and refund within 2 business days.
  • If your order has been processed, please check the Return Refund Policy below. 

Return Refund Policy

For Halloween orders (Oct 15th-Oct 29th), there will be a 20% cancellation charge and shipping cost is non-refundable for items returned due to:

  • Order cancellation for order that has been dispatched.
  • Shipment return as a result of the package being by customer.
  • Shipment return as a result of wrong shipping information provided by customer.


    • If your order has been processed, we provide a 14-day free return policy:

    • Please contact our customer service within 14 days of receipt, if you aren’t totally satisfied with your purchase. we can arrange the refund of the item price. You will be responsible for paying the return shipping fees.
    • Returned items must be the original, unopened box.
    • Upon receiving, we would do a fully refund within 2 business days.（Not Eligible for Halloween Orders）

    Exchange Policy

  • If you wish to exchange items, please contact us and process a return first
  • Upon receiving the tracking number, we will provide you the store credit to place your new order.

    • One Month Tear-Free Warranty

    If the contacts appear to any torn by appropriate usage within 30 days, you will get a replacement for free.