Order Cancellation Refund Policy
- You can cancel the order within 2 hours of placing your order by sending an email to help@mocoqueen.com with your order number and reasons to cancel.
- We will process your order cancellation and refund within 2 business days.
- If your order has been processed, please check the Return Refund Policy below.
Return Refund Policy
If your order has been processed, we provide a 14-day free return policy:
- Please contact our customer service within 14 days of receipt, if you aren’t totally satisfied with your purchase.
- Returned items must be the original, unopened box.
- Upon receiving, we would do a fully refund within 2 business days.
Exchange Policy
If you wish to exchange items, please contact us and process a return first
Upon receiving the tracking number, we will provide you the store credit to place your new order.
One Month Tear-Free Warranty
If the contacts appear to any torn by appropriate usage within 30 days, you will get a replacement for free.
