For Halloween orders made after 11:59 PM on Oct 26th, please only choose UPS Next Biz day shipping. We do not take the risk of the Halloween Delivery. The returned order only refunds the 80% of the contacts value and the shipping cost is not refundable.
Order Cancellation Refund Policy
- You can cancel the order within 2 hours of placing your order by sending an email to email@example.com with your order number and reasons to cancel.
- We will process your order cancellation and refund within 2 business days.
- If your order has been processed, please check the Return Refund Policy below.
Return Refund Policy
For Halloween orders (Oct 15th-Oct 29th), there will be a 20% cancellation charge and shipping cost is non-refundable for items returned due to:
Order cancellation for order that has been dispatched.
Shipment return as a result of unclaimed by customer.
Shipment return as a result of wrong shipping information provided by customer.
If your order has been processed, we provide a 14-day free return policy:
If you wish to exchange items, please contact us and process a return first
Upon receiving the tracking number, we will provide you the store credit to place your new order.
One Month Tear-Free Warranty
If the contacts appear to any torn by appropriate usage within 30 days, you will get a replacement for free.