- Shipping & Return
- Priority Shipping Time: 2-4 Business Days
- FedEx Next Day Time: 1-2 Business Days
This item is only for customers who placed an order with free shipping and wants to change the original order shipping method.
Fast FREE SHIPPING in US
- We currently ship to North America and Europe via USPS or UPS.
Delivery Time and Shipping Cost
- Order Processing: 1 Business Days
- Standard Delivery Time (US): 2-3 Business Days
- Standard Shipping Cost (US): Free
Customs Duty & Tariff
- Policies on duties and tariffs may be different in different countries. It is the customers' responsibility to pay required taxes and fee of your local government.
- The price on our website does not include customs duty and tariff. Please note that these charges are paid to your local carrier or government, and are not collected by MocoQueen. Thus, they cannot be refunded.
- For detailed local duties and tariffs information, please consult your local custom office.
Wrong Shipping Information
- If you have left a wrong shipping address or contact information, please contact our customer service within 2 hours.
- Please note that it is the responsibility of the customers to enter their shipping address correctly. We are unable to redirect to another shipping address after we have processed and shipped the parcel.
- Contact us at firstname.lastname@example.org
RETURN & REFUND POLICY
Order Cancellation Refund Policy
- If your order has not been processed, you can cancel the order within 2 hoursafter you complete payment by sending email to email@example.com with your order number, contact info and reasons to cancel.
- We will process your payment cancellation and refund within 10 business days.
- If your order has been processed, please check Return Refund Policy below.
Return Refund Policy
If your order has been processed, we provide return and refund service in the following conditions:
- Please contact our customer service within 7 daysafter receiving package, if you wish to return items.
- Returned items must be unopened and in good condition. We do not accept items that are damaged, opened, used or expired.
- Please contact our customer service within7 days after receiving the package.
- Provide your detailed order information including contact info, tracking number, receipt and reasons for return.
- Send back returned items to designated address within7 days after confirming with customer service.
- Upon receiving, we would check returned items' condition. If their condition meets above requirements, we would refund within 10 business days.
- Original shipping cost and possible customs duty & tariff associated with the order are not refundable.
- It is the customers' responsibility to cover return shipping cost.